You an reach out to our team anytime by using simple contact form fixed below. We would love to help you on anything related to PlayStation world. Be it on gaming side (games suggestion) or issues side (YLOD, RLOD, Cinavia etc).
We do have a team who takes care of all the things and are always eager to help people with their queries regarding gaming world.
We try to maintain average response time of 1 day but sometimes if requests are more than unfortunately we wont be able to respond in 1 day. At max we will take 3 working days to get back to your queries.